NOTICE OF PRIVACY PRACTICES

 Effective Date: January 1, 2025

At CareCollab, your privacy is important to us. This Notice of Privacy Practices explains how we collect, use, and protect your information in compliance with applicable laws. CareCollab is committed to protecting the privacy and security of your personal health information. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Call Recording Notice

To enhance the quality of our services, calls may be recorded for training and informational purposes. If you prefer not to have your calls recorded, please notify us at the beginning of your call.

Your Rights

You have the following rights regarding your health information:

  • Access:You can request to see or get a copy of your health records. A fee may apply for copies.
  • Amendments:You can ask us to correct your health information if you think it is incorrect or incomplete. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
  • Restrictions:You can request restrictions on how your information is used or disclosed. While we may not be able to comply with all requests, we will consider them carefully.
  • Confidential Communications:You can request that we communicate with you in a specific way or at a specific location.
  • Accounting of Disclosures:You can request a list of disclosures made of your health information, excluding those for treatment, payment, or healthcare operations.
  • Copy of This Notice:You can request a paper copy of this notice, even if you have agreed to receive it electronically.

Our Uses & Disclosures

We typically use or share your health information in the following ways:

  • Treat you:We can use your health information and share it with other professionals who are treating you.
  • Run our organization:We can use and share your health information to run our practice, improve your care, and contact you when necessary.
  • Bill for services:We can use and share your health information to bill and get payment from health plans or other entities.
  • Help with public health and safety issues:We can share health information about you for certain situations such as (a) preventing disease, (b) helping with product recalls, (c) reporting adverse reactions to medications, (d) reporting suspected abuse, neglect, or domestic violence, and/or (e) preventing or reducing a serios threat to anyone’s health or safety.
  • Do research: We can use or share your information for health research.
  • Comply with the law: We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
  • Respond to lawsuits and legal actions: We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Protecting Your Information

We implement various security measures to safeguard your personal information. Access to your data is restricted to authorized personnel only.

Sharing Information

We will not share your text messaging originator opt-in data or consent with any third parties. Your consent data is strictly confidential and used only to deliver the services for which you have opted in.

SMS Terms & Conditions

CareCollab provides text messaging services for appointment reminders, medication updates, application assistance and completion, routine check-ins, and other relevant updates. By opting into these services, you agree to the following terms:

  • Messaging Frequency: Messaging frequency may vary depending on the type of notifications and your interactions with our services.
  • Message and Data Rates: Message and data rates may apply. Please check with your mobile service provider for details.
  • Opt-Out Instructions: To stop receiving messages, text STOP at any time. This will unsubscribe you from further communications.
  • Help Assistance: For assistance, please contact us at (646) 450-1075 or visit our website at www.carecollabs.com.

 Our Responsibilities

  • CareCollab is required by law to maintain the privacy and security of your protected health information.:
  • CareCollab will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • CareCollab must follow the duties and privacy practices described in this notice and give you a copy of it.
  • CareCollab will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

FOR MORE INFORMATION OR TO REPORT A PROBLEM:

If you believe your privacy rights have been violated, you may file a complaint with

CareCollab Privacy Officer, Shatarra Barnes at (718) 340-8579 or [email protected]. If you are not satisfied with the manner in which this office handles a complaint, you may submit a formal complaint to the U.S. Department of Health and Human Services. There will be no retaliation for filing a complaint.

Thank you for trusting CareCollab with your personal information.